Shipping & Returns

Shipping Policy

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COUNTRIES WE SHIP TO

We currently ship to Canada and the United States.

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INTERNATIONAL SHIPMENTS (OUTSIDE OF CANADA)

For all purchases made outside of Canada, please note:

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** We are not responsible for any border/customs related rejections, or any additional duties and fees imposed by your country of residence.

** International shipments will include necessary customs and border documents.

** It is your responsibility to check your country’s prohibited items list before making a purchase on our Website.

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ORDER PROCESSING TIMES

As a small business, we appreciate your patience regarding shipping.

Standard Processing Schedule: Orders are typically processed within 2–3 business days (Monday through Thursday) of being received.
Daily Cut-Off Time: The daily order processing cut-off time is 1:00 PM Eastern Time (ET). Any order placed after 1:00 PM ET will begin its 2–3 business day processing window on the following business day.
If your order is received on a Friday, Saturday, Sunday, or a Canadian statutory holiday, it will be processed on the next business day.
Please allow for potential delays in shipping around major holidays, as Canadian Postal services and our warehouses are closed.
Unforeseen circumstances, such as inclement weather, may also cause delays

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ORDER CANCELLATION AND MODIFICATION POLICY

We aim to prepare and package orders promptly. Because our processing begins quickly after an order is placed, modifications are only possible for a short time.

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** Time Limit for Changes: Orders may only be cancelled or modified within two (2) hours of the order being placed.

** How to Request: All requests for cancellation or modification must be sent immediately to hello@jasmineanthea.com with the subject line: "URGENT: Order Change / [Your Order Number]".

‍** After the Window: Once the two-hour window has passed, or if a shipping label has already been created (whichever comes first), we are unable to make any changes. In this case, you will need to follow our standard Returns Policy once the order is delivered.

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SHIPPING DETAILS AND DELIVERY

** Confirmation: Once your order is placed, you will receive an order number and invoice via email.

** Tracking: When your order has been shipped by our third-party carrier, you will receive a separate email containing your tracking number.

‍** Carrier Selection: We use various shipping carriers, and the choice of shipper is based on the best shipping cost for your location.

** Shipping Estimates: Shipment costs and estimated delivery dates are provided for guidance only and are subject to change due to unforeseen circumstances or delays.

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ADDRESS RESTRICTIONS AND ERRORS

P.O. Boxes and Military Addresses: We currently do not ship to P.O. Box, APO/FPO (military), or DPO addresses. Please ensure you provide a valid, physical street address at checkout to prevent shipment delays.
Incorrect or Undeliverable Address: It is the sole responsibility of the customer to provide a correct and complete shipping address. We are unable to redirect orders once they have been shipped. If an order is returned to us by the carrier due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the order to the corrected address. Alternatively, we can process a refund for the product cost, minus the original shipping fees and any return-to-sender fees incurred by the carrier

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SHIPPING PROTECTION AND CLAIMS

Jasmine Anthea Naturals takes responsibility for your order until it is confirmed delivered.

Our Protection Policy: We systematically insure all orders valued over $100 CAD/USD and provide coverage for all other orders.
Lost or Damaged Items in Transit: If your package is confirmed lost before delivery, or if your items arrive damaged, please contact us at hello@jasmineanthea.com within 7 days of delivery for a replacement or a full refund. We will handle the claim with the shipping carrier.
Porch Theft (After Delivery): Jasmine Anthea Naturals is not responsible for packages that are lost or stolen AFTER the third-party shipper has confirmed them as “delivered”. Please ensure you provide a secure delivery address.

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QUESTIONS OR CONCERNS

If you have any questions or concerns, please email us at hello@jasmineanthea.com.

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Returns & Refunds Policy

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Our General Policy (All Sales Are Final)

Due to the nature of our products(skincare/wellness/personal care) and for hygiene and safety reasons, ALL SALES ARE CONSIDERED FINAL.

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We generally do not accept returns, exchanges, or offer refunds for a change of mind, dissatisfaction with a scent/texture, or allergic reactions. We encourage customers to review product ingredients carefully before purchasing.

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Exceptions (Damaged, Defective, or Incorrect Items)

We only accept claims and issue refunds for items that arrive damaged, are defective, or if you received the wrong item.

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Process for Claims (Damaged/Incorrect Items)

Contact Window: You must notify us of any damage, defects, or errors within 7 days of delivery.
Required Documentation: To start a claim, you must email us at hello@jasmineanthea.com with the following information:
- * Your Order Number.
- * A brief description of the issue (e.g., "Jar arrived cracked," or "Received wrong scent").
- * Photographic evidence clearly showing the damaged or incorrect item and the original packaging.
Resolution: Upon verification of the claim, Jasmine Anthea Naturals will, at its discretion, offer one of the following solutions
- (a) A full refund for the item's purchase price plus the original shipping cost.
- (b) OR A replacement product shipped to you free of charge.
No Return Required: For hygienic reasons, we typically do not require the damaged/defective product to be returned to us.

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Refund Process

Once your claim is approved and the resolution is determined to be a refund, your refund will be processed and will include the original shipping charges

* The refund will be applied to your original method of payment (e.g., credit card or PayPal).
* Please allow 5–10 business days for the funds to be reflected in your account, as processing times vary by bank.

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Items NOT Eligible for Refund/Return

* Items that have been opened, used, or tampered with.
* Items returned without prior authorization from Jasmine Anthea Naturals.
* Items purchased during a final sale or clearance event.
* Gift cards.
* The original shipping cost (unless the entire order was cancelled before shipment, or if the claim is approved for a damaged/defective item, as noted above).

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Questions

If you have any questions regarding your return eligibility, please contact us at hello@jasmineanthea.com.

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